Returns & Exchanges
At Gratsi, we take pride in the quality of our products; however, due to the perishable nature of our food items, we cannot accept physical returns. If you are unsatisfied with your order, please reach out to our support team within 14 days of delivery for a resolution.
Contact Support
Email our customer experience team at [email protected] with your order number and the reason for your request.
Provide Documentation
Include photos of the product and packaging if your order arrived damaged or does not meet our quality standards.
Internal Review
Our team will review your claim within 2-3 business days to determine eligibility for a replacement or refund.
Resolution
Approved refunds will be processed back to your original payment method, while replacements will be shipped at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing