Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry essentials.
How are Gratsi products sourced?
We partner with local farmers and sustainable suppliers to ensure every ingredient meets our high standards for freshness, quality, and ethical harvesting.
What is the shelf life of your food items?
Most of our products have a shelf life of 6 to 12 months. Each individual package is clearly marked with a 'Best By' date to ensure you enjoy peak flavor.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We are working diligently to expand our shipping zones to more countries in the near future.
What is your return policy for perishable goods?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 7 days for a full refund or replacement.
Are your products allergen-friendly?
We offer a variety of gluten-free, nut-free, and vegan options. Please refer to the specific product descriptions and ingredient labels for detailed allergen information.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey to your doorstep.